Frequently Asked Questions (FAQ)

Frequently Asked Questions

Make sure you have an administrator privileges on your computer or you haven't deleted some of the crucial files in the installation folder.

If the problem persists, please try to find out when exactly this error occurs and make sure the details or files needed for decryption process are not empty and they exist.

To activate Advanced Password Recovery Suite, please follow these steps:

Step 1: Open Advanced Password Recovery Suite and click the "Activate Now" button at the bottom-right corner.

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Step 2: On the screen that appears, please click "Buy Now" button if you haven't already purchased your activation code. Otherwise, continue to the next step.

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Step 3: On the same screen, please copy your activation code you have received on your e-mail after the purchase and paste it into the text field below and then click "Activate" button.

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Step 4: After successful activation, please close the application and run it again. Your product will be activated.

Once you've purchased the activation code, you'll receive it on your e-mail. If you can't find your order confirmation message, please check your e-mail SPAM folder just in case.

Open "SOFTWARE" section on the upper left corner and click "Scan". Advanced Password Recovery Suite will try to scan and recover most known software keys from your Windows registry in a few seconds and display them all.

As soon as quick scanning is done, you will get an alert asking for a deep registry scan. If you click "Yes", Advanced Password Recovery Suite will perform a further registry scan and try to find all other keys that are not currently in the database. Please be aware that this action could take a few minutes.

Yes. As long as you have access to the damaged drive, Advanced Software Recovery Suite will try to recover those keys. Make sure the damaged drive is connected to your computer as external disk and then select "Scan External Disk" button. Select your "WINDOWS" folder from the damaged drive and click OK.

Click "BROWSERS" section on the left menu and then click the green "Scan" button. Advanced Password Recovery would scan for all saved login details stored by most popular web browsers: Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox (32-bit), Opera, Vivaldi and Yandex.

Mozilla began to automatically switch users from 32-bit Firefox to 64-bit Firefox, with the update to Firefox version 56.0.1 on October 9, 2017. Advanced Password Recovery Suite is 32-bit application so the decryption modules for Firefox could not be loaded and therefore username and password fields are shown blank. Please try to revert it back your Mozilla Firefox 64-bit to 32-bit and try again. If you still need to recover your login details please see How to opt out of 32-bit Firefox migration to 64-bit

Don't worry about that. Advanced Password Recovery Suite can recover keys for all previously used wireless networks on your PC even those you have accessed only once over the time.

Once again. Don't worry about that :) Advanced Password Recovery Suite could recover all your forgotten e-mail passwords for Microsoft Outlook, Thunderbird or Opera Mail in a second.

Click "FTP" section on the left menu and then click the green "Scan" button. All of your saved FTP login details will be displayed immediately.

Click "FTP" section on the left menu and then click the grayed "USB" icon on the bottom-right corner. Browse for your FileZilla or WinSCP profile folder and then click "Scan" button.

You can send an email with a description of the bug.