Frequently Asked
Questions

Please try turning off your antivirus first, and ensure that your user account has administrator privileges.

If you continue to encounter the same problem, please open the Event Viewer and follow these steps to identify the root cause:

Step 1: Select Start on the Windows menu, type Event Viewer, and press Enter to open the Event Viewer.

Step 2: Expand the Windows Logs on the left panel and select Application.

Step 3: Scroll through the events until you locate the error associated with our program.

After you locate the error, please send the displayed error information to our email address and await our response.

To activate our products, please follow these steps:

Step 1: Open the product and click the "Activate Now" button at the bottom-right corner.

Step 2: On the screen that appears, please click "Buy Now" button if you haven't already purchased your activation code. Otherwise, continue to the next step.

Step 3: On the same screen, please copy your activation code you have received on your e-mail after the purchase and paste it into the text field below and then click "Activate" button.

Step 4: After successful activation, please close the application and run it again. Your product will be activated.

Our products require administrator privileges to store the activation details in the registry. By default, this function is invoked every time you run the software and almost always you have a "write" permissions to your admin account. On rare occasions, your "write" to registry permission might be changed by someone or disabled and you might need to enable it again. Please follow these steps if you need to enable this option:

Step 1: Type regedit.exe in the taskbar to open Registry Editor.

Step 2: Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE and right click on Advanced Password Recovery Suite

Step 3: Select "Permissions..." from Edit menu and enable FULL CONTROL under Permissions for ALL APPLICATION PACKAGES for your administrator account.

*NOTE: Another great article "How to Gain Full Permissions to Edit Protected Registry Keys" with more details and picture examples is provided by How-To Geek, or you could follow the instructions provided on Microsoft official website.

As soon as quick scanning is done, you will get an alert asking for a deep registry scan. If you click "Yes", Advanced Password Recovery Suite or Product Key Recovery Tool will perform a further registry scan and try to find all other keys that are not currently in the database. Please be aware that this action could take a few minutes.

*Please be aware that a deep registry scan is not performed with the quick recovery option from the main interface. Instead, you need to click on the "APPLICATIONS" section on the left and then perform the recovery from there.

Click "BROWSERS" section on the left menu and then click the green "Recover" button. Advanced Password Recovery or Browser Password Recovery Tool will scan for all saved login details stored by most popular web browsers: Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox, Opera, Vivaldi, Brave, Torch and Epic Privacy Browser.

*Our software can recover passwords for almost all Chromium based browser. To find out how to do that please click here

Mozilla began to automatically switch users from 32-bit to 64-bit Firefox and 32-bit to 64-bit Thunderbird, with the update to Firefox version 56.0.1 on October 9, 2017 and with Thunderbird version 68.

Our products are 32-bit applications so decryption modules for Firefox 64-bit (or Thunderbird 64-bit) can not be loaded and therefore username and password fields are shown blank. Please see How to opt out of 32-bit Firefox migration to 64-bit.

*If you still need to recover passwords for Firefox 64-bit (or Thunderbird 64-bit), it will require to have a 32-bit decryption modules. To find out how to do that please click here

Click "FTP" section on the left menu and then click the green "Recover" button. All of your saved FTP login details will be displayed immediately. Currently supported FTP clients are: FileZilla, WinSCP, SmartFTP, FTP Commander, Total Commander, CoreFTP, CuteFTP, FlashFXP, Adobe Dreamweaver and Bullet Proof FTP.

*Cyberduck FTP passwords could be found in CREDENTIALS section with a prefix ftp://xxx.xxx.xxx.xxx.

This is a Windows error caused by parsing a JSON file for some Regional formats. The quick fix would be to change Regional format to English.

If you don’t want to change these settings, then you only need to change “Digit grouping symbol” from empty to something else like “,” or “.” . To do that please go to: Control Panel -> Clock and Region -> Change date, time, or number formats -> Additional Settings -> Digit grouping symbol.

This is not a common issue and usually occurs when some custom theme is enabled and it doesn't affect the recovering passwords at all. Please try to change the Scale and Layout to 100% in Windows Settings and run the program again.

For Windows 7: Go to Control Panel -> Appearance -> Display and select "Smaller - 100%". If this doesn't resolve the issue, please click "Change color scheme" from the left and select "Windows 7 Standard" before clicking the "Apply" button.

For Windows 8: Go to Control Panel -> Appearance and Personalisation -> Display and select "Smaller - 100%".

For Windows 10/11: Go to Control Panel -> System -> Display and select 100% from the Scale and Layout dropdown menu. If the display is still distorted, please right click on the program and select "Properties", click "Compatibility" and select "Change high DPI settings". Try to enable (or disable) DPI settings as shown on the screenshot below and see what works best for your display.